VW and United Airlines: Lessons for Crisis Communicators

VW and United Airlines: Lessons for Crisis Communicators

They’ve weathered the storms, but could their crises have been avoided altogether? What lessons can crisis communicators draw from the recent VW “dieselgate” crisis and United Airlines’ spate of public relations disasters, most notably its violent removal of a...
Social Media – A Double-Edged Sword

Social Media – A Double-Edged Sword

How will your organization handle social media during a crisis? David Kalson of PreparedEx recently presented, “The Internet, Social Media, and Crisis Communications”, at the International Crisis Management Conference in Boston this past April. During his...
The Role of the Crisis Leader Versus the Crisis Communicator

The Role of the Crisis Leader Versus the Crisis Communicator

A Crisis Leader Needs to Think Strategically and Make Key Decisions for the Overall Management and Response Being able to coordinate multiple functional areas of an organization during a crisis requires detailed preparation. The CMT (Crisis Management Team) should...
3 Useful Resources for the Crisis Briefing Cycle

3 Useful Resources for the Crisis Briefing Cycle

Rob Burton recently wrote and article titled “3 Steps to an Effective Crisis Management Briefing Cycle“, where he discusses his 3 step approach that will help you achieve a comprehensive briefing cycle process.  His three steps are: Planning and...