In today’s multi-billion dollar sports and entertainment industry, the need for ongoing event staff training cannot be underscored.

 

The threats, challenges, and vulnerabilities continue for those entrusted with duty of care responsibilities within the vertical.

Furthermore, when discussing safeguarding the confined space, i.e. stadium, venue and arenas where large crowds are gathered in densely populated areas, the following points of interest come to mind:

  • Consistent, proactive risk mitigation event staff training.
  • Thorough risk assessments and site visits – how often are they being conducted?
  • Threat and vulnerability testing, computer simulations, evacuation drills, tabletop exercises. Practice, practice, practice. Know what to do in times of crises by leading others to safety.
  • Utilizing metrics as a means of learning and retention. How long does it take you to evacuate your stadium, venue, arena? How often are you conducting drills inside your venue?
  • Effective/efficient patron screening measures – hand wanding, metal arches, pat downs, bag searches. Is there a clear bag policy in place? If so, have you communicated this to your fan base via social media platforms, i.e. Facebook, Twitter, Snapchat, Instagram and the organization’s website?
  • Exterior, middle and interior perimeter zones, target hardening.
  • Counter-terrorism security – The emergence of terrorist/anarchist groups, i.e., lone wolfe – extremely unpredictable in nature, domestic/international, anti-government factions, protests, civil unrest in and around your venue. Is your command center in the know by utilizing responsible social media monitoring?
  • Continuing education & career development resources for venue staff. Is event staff up to speed?
  • Cross training guest services and frontline security-wearing multiple hats in true emergencies. Staff being well versed in verbal de-escalation skills is paramount for personal safety and creating a harmonious relationship with the well-paying fans. It’s all about the fan experience and returns visits. This will ensure profits while safeguarding organizational brand.
  • Crisis management/communications – Social media platforms by pushing out the message, fan education-codes of conduct being posted on organization’s website. A knowledgeable fan is a safe fan.
  • Drones, inclement weather conditions, hurricanes, bomb scares, active shooter, workplace violence situations, protests in close proximity to mass transit hubs, choke points/bottlenecks, crowd demographics, dynamics, spacing.
  • Best practices, lessons learned, information sharing, public-private partnerships. All parties getting on the same page fosters understanding and enhanced communications.
  • Safety Act Certified?

Source: Staff Training: CCICADA

Train staff constantly and repeatedly measure the effectiveness of the security program by collecting and evaluating data on the performance of all aspects of the program, including that of security personnel, supervisors, and command elements. Some of the training should include “tabletop” and full- scale exercises with external agencies responsible for incident response and recovery, and the security program should include testing of the training and use of After Action Reports. These reports can be used to evaluate and improve performance not only after training but after routine minor incidents to establish the habit of review.

In summary, the occurrences in the Chelsea section of Manhattan, NY, and the 5k marathon race in NJ and Manchester, is a stark reminder that the challenges continue to confront the vertical. The integration of technology platforms, responsible social media monitoring, proactive active risk mitigation strategies, venue staff training, continuing education, and research will go far with properly safeguarding the space.

**Source: CCICADA-Command, Control, and Interoperability Center for Advanced Data Analysis, A Department of Homeland Security University Center of Excellence.”BEST PRACTICES in Anti-Terrorism Security for Sporting and Entertainment Venues RESOURCE GUIDE”. July 2013. Executive Summary-Section 5. pg. 14.

About James DeMeo

James A. DeMeo has more than 26 years’ experience in the security industry and is considered a foremost subject matter expert on event security. He is the Founder, President, and CEO of Unified Sports & Entertainment Security Consulting (USESC), based in Raleigh, North Carolina. His primary responsibilities are to conduct threat and vulnerability assessments for stadiums, venues, and arenas, creating employee-centric training modules for gatekeepers, guest services and security staff working at stadium points of entry and exit.
His goal is to create value for stadium ownership groups by raising the level of professionalism for event staff while reducing employee turnover. Ensuring that staff can connect with fans on a human level enhances an amazing game day experience, he says, emphasizing the benefits of de-escalation and verbal communication skills to a cohesive security program.
DeMeo was part of the AEG Leadership Team that opened the Barclay’s Center in Brooklyn, New York, in 2012.
He participated as an integral part of a research team including esteemed professors for a poster project presented at the North American Society for Sport Management (NASSM) conference in June 2016 entitled “Professional Sport Security and Marketing Interface: A Delphi Study. Assessing the Influence of Sport Security Operations on the Guest experience: Using the Delphi Method to Understand Practitioner Perspectives,” later published in The Journal of Sport Safety (The University of Southern Mississippi).
DeMeo has delivered presentations at several national conferences, and he has spoken at numerous colleges and universities throughout the U.S. on sport security operations.
He is currently writing a book related to the security industry, dealing with personal and family safety, expected to be published in December 2017.
DeMeo earned his Master of Science degree in sport management from Adelphi University in 2012. He is a member of ASIS International and has been a member of NCS4 and the International Association of Venue Managers (IAVM).
On September 1, 2017, Mr. DeMeo was recognized by Security Magazine’s: The Most Influential People in Security 2017.

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