Crisis Communications – An Interview with Mike Lawrence

Crisis Communications – An Interview with Mike Lawrence

Podcast: Play in new window | DownloadSubscribe: Apple Podcasts | Amazon Music | RSSBeing able to communicate during a crisis is essential for any organization. Understanding what to say and how to say it should be part of the crisis preparedness planning process. All...
6 Rules for Social Media Use Before and During a Crisis

6 Rules for Social Media Use Before and During a Crisis

As is painfully well known to many companies that have endured crises, social media can be a troublemaker: An irate consumer posts a recording she captured of some impolite customer service she experienced from your company, and it’s being re-Tweeted ad nauseum. Or, a...
You Need More than a Continuity Plan to Prepare for Crisis

You Need More than a Continuity Plan to Prepare for Crisis

“My company has a business continuity plan. Why do I need a crisis communication plan, too?”   Business continuity and crisis management are increasingly on the minds of organizational leaders worldwide. As well they should be. Many senior leaders with a business...