CC Series Short: The Master Events Log

CC Series Short: The Master Events Log

The Crisis Coordinator is responsible for the Master Events Log (MEL). The MEL is a document that lists facts as they occur, facilitates efficient on-boarding as resources are engaged, and should be initiated as soon as possible when a crisis arises. In this...
CC Series Short: The Master Events Log

CC Series Short: Role of the Crisis Coordinator – Respond

Another important role of a Crisis Coordinator is to organize the CMT (Crisis Management Team) to respond to a crisis. The “Respond” part of the CC role is just one of the four phases. This important phase includes team logistics as well as assembly, documentations...
4 Steps to Creating a Crisis Management Team Training Program

4 Steps to Creating a Crisis Management Team Training Program

When your company is faced with a crisis, you need to have a plan of action. This includes knowing how you’re going to communicate what has happened and who will be in charge of handling it. The more prepared your team members are for this eventuality, the better they...
Why Organizations Fail to Respond to Crises

Why Organizations Fail to Respond to Crises

It’s not enough to have a crisis plan on paper. It must be practiced, rehearsed and tested in order for it to work when the time comes to respond. Organizations that fail to invest in these things often don’t respond well during a crisis situation. A great...